Airlines struggle to charge for new tax
New airline taxes being imposed by governments on airplane seats seem to be taking a toll on airlines. Most countries such as the US, and recently Norway, have adopted this law which turns out to impact not the airline but the passengers.
On June 1st, Norway adopted the policy on charging taxes on passenger seats, and the charges were transferred to the passengers by the airline. The customers did not seem pleased by this move. Not only because of this but also because earlier, Scandinavian Airlines has stuck to its ground that the passengers won’t be affected by these changes. Passengers flying outside Norway were being charged NOK 80 while those boarding local flights were charged NOK 88. What seems to have angered people the most is that those who had book flights before 1st June found the money deducted from the credit cards they had used to book their respective seats.
Ryanair was on the forefront when it came to charging its passengers. In a press release the sent just some few days ago, they insisted that it is the passengers that would bear the repercussions. Forbrlerombudet, the ombudsman of Norway consumers however mentioned that the move by Ryanair and Norwegian air was not fair and that they should not have gone ahead with it. He insisted that it was against the law for the airlines to cut payments from customers’ cards without their consent. The airlines found themselves in a conundrum with their respective travel agencies, as the agencies were also against the move by the airlines. The agencies insisted that they had to keep the good relations they had with their customers.
Lars Horf, who had booked a flight with Norwegian air way before June 1st, expressed his disappointment in the airline. “They are not allowed to do that”, he told the NRK “it is unacceptable”. Horf had just found out that the charged had been deducted from his credit card. Simillar sentiments were expressed by passenger using the emirate of Dubai when they found themselves in the same situation. A fee of 35 dirham was being charged to all passengers using the airport. Considering that the airport is one of the busiest in the world, one could only imagine the magnitude of passengers that had been affected.
The governments imposing these taxes cite the reasons for doing this as they want to expand the airports and increased their capacity. Passengers however feel like this should be done in another way other than them being the only ones affected by the taxes. Dubai, however, did this to cater for its dwindling revenues in the oil sector. This move will not only affect those flying from Dubai but also those in transit through the area.
Passenger Ryanair will however have no other choice but pay the charges as invoices showing that the monies had been deducted from their cards have already been sent to them. Norwegian air decided to however play it safe and not charge their customers after all the misunderstanding came about. They said that they will opt for other ways to get money to cover up for the taxes.